Frequently Asked Questions

What is Terra? 

Terra is the trading name of Terra Industrial New Zealand Limited. Terra specialises in the sales and service of Caterpillar equipment throughout New Zealand.

What are your hours of operation?

We're open standard business hours, however you can contact our call centre on 0800 93 39 39 for any out of hours inquiries.

Where is my local Terra Cat Dealer?

Please see our Dealer Locator.

What are the delivery costs of a Caterpillar machine?

Delivery costs are already factored into the costs of the machine and we'll arrange delivery with you.

What are the delivery times of a Caterpillar machine from the dealer?

Delivery times are dependent on stock levels but usually 7-10 working days and depending on pre-inspection an build configuration. Delivery is New Zealand only.

Why does pricing of machines and attachments vary?

We import our machines and attachments from overseas. Please note that all dollar values are in New Zealand Dollars and are subject to international currency market fluctuations 

Why do you ask for a $500 reservation fee?

Quite simply this is to reserve your new Caterpillar machine in our stock system.

Is my $500 reservation fee refundable?

Yes. Please refer to our Terms of Trade

Where can I find your Terms of Trade?

Please see Terms & Conditions.